How are access codes distributed?
After the order is submitted and approved, a list of access codes will be emailed to the address provided during the ordering process. NDG may require that payment be completed before access codes are generated.
How long is the course access?
Unless otherwise noted in the ordering process and lab page, each access code allows one individual unlimited access* for six months. The six months begins when the access code is activated. Participation may require academic verification when enrolling. Codes expire after one year if not claimed.
* Access dependent upon pod availability.
What is the refund policy?
Refunds are available for up to two weeks after purchase for learners that have utilized less than 30% of the course content. Codes that have not been claimed may be refunded within a year of the purchase date.
How can I request a refund?
- Find the email receipt you received from fastspring.com when you purchased course access. Identify the “order number” listed on the email from fastspring.com.
- Email firstname.lastname@example.org with subject “Refund request”. List the order number and course access code or codes for which you are requesting a refund. Please note: Each listed course access code will be disabled upon refund approval. Briefly describe your reason for requesting a refund.
- Once approved, your refund request will be processed by FastSpring.
Who may purchase access codes via Purchase Order?
Only members of a degree-granting accredited academic institution or those ordering on their behalf (such as a bookstore) may submit orders using a Purchase Order as a payment option unless other arrangements have been made in advance with the NDG Support Team.
How do I submit a purchase order?
After selecting the "Instructor - Administrator - Bulk Orders" option during the ordering process, you will be presented with the "Purchase Order" option under Payment Methods.
Here you will insert your purchase order number (if you have one), and then submit the order as you normally would. Please note that even when using a purchase order, you must go to the ordering page and submit an order in a normal fashion. Sending a copy of a purchase order to the NDG Support Team or FastSpring is neither required nor sufficient to submit an order when using a PO.
How are payments processed?
All payments for the NDG Online are handled by our payment processor FastSpring. Purchasers having difficulty with payment may wish to contact FastSpring directly by going to their contact page here:
How to I obtain a W-9?
FastSpring is the vendor of record for the sale for all purchases, and NDG does not sell access codes directly. You can find a copy of the completed W-9 on FastSpring's Request for Taxpayer (W-9) form, which can be found here:
VAT information for EU customers?
FastSpring is a United States-based seller of digital goods. EU laws require FastSpring to charge VAT Tax (sales tax) on purchases of electronically delivered products for buyers based in the European Union. FastSpring is required to charge VAT Tax at the VAT rate of the buyer's country. For more information, please refer to:
When do we receive the access codes?
Access codes are normally distributed upon confirmation of payment completion. If paying via purchase order, codes may be distributed before payment completion at the discretion of the NDG Support Staff.
Who should I contact if I have questions that are not explained in this document?
You can contact our support team directly at email@example.com. Please take a few minutes to review the NDG website, netdevgroup.com, the course materials and the support documentation for the labs before emailing the NDG staff.