The NDG Portal requires the use of a desktop operating system (Windows, Mac, or Linux). Smartphones and tablet devices are not supported.
You must use a device with with a physical keyboard and pointing device (laptop or desktop). All labs and virtual machines are designed to be used and assume the use of a en-US QWERTY keyboard layout. Other keyboard layouts may work, but are unsupported. If encountering difficulty with a non-English keyboard, you may need to switch keyboard layouts or use a virtual keyboard set to en-US.
Note that the Caps Lock function of keyboards are part of the host operating system, and does not normally transfer to virtual machines or remote desktops. Using the Shift key for capital letters as you would normally type will work as normal.
Using the most recent available version of the browser you select is recommended. The NDG Portal is tested and supported with the following web browsers:
- Google Chrome 56+
- Apple Safari 10+
- Mozilla Firefox 53+
- recommended resolution - 1920x1080 or greater
- minimum resolution - 1366 x 768
The virtual terminal does not require a large amount of bandwidth, but is susceptible to latency and dropped packets (usually the result of poor WiFi connections). For best results, NDG recommends a connection speed of no less than 1.5 Mbps and the connection to be hard wired (Ethernet). Dial-up connections are not supported.