How to Get Help:
Getting Help in the NDG Online Portal
If you are using our labs in the NDG Online Portal and you require assistance, click the Help tab on the left-hand side of the page while in the NDG Online Portal.
For us to help you quickly and efficiently, please supply some information about the problem you are experiencing and what course or lab set you experienced the issues with.
If you are able, please take a screenshot of the issue you are having and include as much of the browser window that you can and add it as an Attachment to the help form. This way, the URL and information about the pod you are using can be captured which is beneficial for the technicians troubleshooting the issue and to better assist you. You can drag and drop your screenshot into the Attachments area of the form.
After filling out the form, click Send.
You have now opened a support ticket with NDG Online.
Click Done to exit the form.
Please attempt to submit a ticket using the Help tool before contacting technical support. However, if you are unable to submit a ticket from the NDG Online Portal and further assistance is required, feel free to contact NDG Online Support at firstname.lastname@example.org.
Getting Help With NETLAB+
NETLAB+ is our remote lab solution hosted by academic institutions on-site. If you are using NETLAB+ labs hosted by your academic institution and need support, please contact your instructor for assistance.
Getting Help With NDG Linux Courses
If you are using our NDG Linux Courses and need assistance, simply click on the Help button on the top right of the NDG Linux course page.
In the drop-down menu, select Frequently Asked Questions to see troubleshooting tips or select Submit Feedback to open a support ticket with NDG Online.
Please select the issue Type and provide information about the issue you are experiencing such as any error messages you are encountering, steps taken before encountering the issue, troubleshooting steps you may have taken, or any other relevant information, as it would be helpful in assisting you. Click Next to submit your feedback.
Contact Technical Support
If you are unable to access either the NDG Online Portal or are not a NETLAB+ customer, you can contact NDG technical support from our support page.
To submit a request, click the Submit a request button on the top right of the support page.
Please supply some information about the problem you are experiencing and what course or lab set you experienced the issues with. If you are able, please take a screenshot of the issue or error you are experiencing.
After filling out the form, scroll down and click the Submit button. This will open a support ticket with us.
For help and support document suggestions, click the Help button on the bottom right of the support page.
Type your issue or question into the search box and press Enter for suggested support guides.
To contact NDG technical support from the Help tool, click the Leave us a message button under the suggestions.
Fill out the form, add any screenshots that may be helpful as attachments then click Send. This will open a support ticket with NDG Online technical support.