When enrolling, verifying email address, or various other actions within the NDG Portal, learners may encounter the message "CSRF Failed: CSRF token missing or incorrect.".
The CSRF token is a security measure within the NDG Portal to prevent Cross-Site Request Forgery (CSRF) attacks on an NDG Portal account. Such an attack would potentially lead to a learner's account credentials being stolen or actions taken on the account not approved by the user.
Issues with the CSRF token almost always represent an issue of some kind on the client end (the individual connecting to the NDG services). This could be a browser issue (unsupported browser, caching issue, problem with cookies, session corruption from multiple NDG Portal tabs); network problem (firewall, antivirus software, or other network level tampering with the connection); or user error (incorrectly typing verification keys in caps, adding extra characters to the key, or otherwise not performing steps as instructed).
If encountering this error, learners should always verify that they are performing steps exactly as instructed, see that their browser meets the minimum system requirements for the NDG Portal, clear browser cache/cookies, and try a different browser.
If these steps do not solve the issue, please contact our support team. Support requests should include the browser (with version numbers) attempted, exact steps taken before encountering the issue, any specific error messages encountered, and any troubleshooting steps already taken. Screenshots are helpful as well.
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